Reviews and client experiences

Trust matters most when privacy matters too.

CSI: Clean Scene Investigators serves people during situations involving trauma, death, biological contamination, hoarding, property loss, and deeply personal circumstances.

We welcome honest feedback while protecting each client’s right to remain private. No client is expected to describe the incident, identify the property, disclose a diagnosis, or publicly explain why CSI was needed.

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Share Private Feedback Review CSI on Facebook

Choose how to share

Public, private, or professional feedback.

Choose the option that best protects your privacy and reflects your relationship with CSI.

Public Review

Share a general review on CSI’s public business page without identifying the incident, location, or people involved.

Open Facebook

Private Feedback

Send comments directly to CSI when you want the company to receive your experience without publishing it publicly.

Email CSI Privately

Professional Recommendation

Referral partners may share feedback about communication, coordination, documentation, vendor readiness, and professionalism.

Send Recommendation

Privacy-conscious reviews

A shorter public review may be the most respectful review.

Remain Anonymous

Use a first name, initials, general role, or broad description such as homeowner, property manager, or referral partner.

Protect the Incident

You do not need to disclose whether the service involved a death, crime, medical event, hoarding condition, or other private matter.

Protect the Location

Avoid publishing addresses, apartment numbers, business names, vehicle details, photographs, or identifying property information.

What you may evaluate

Focus on the service experience rather than the private event.

Honest feedback helps future clients understand what it may be like to communicate and work with CSI.

Respect and compassion during initial contact
Privacy and discretion throughout communication
Clarity of the estimate and proposed scope
Responsiveness and scheduling communication
Professional conduct at the property
Explanation of affected materials and next steps
Coordination with families or property contacts
Documentation, invoicing, and payment communication
Communication with authorized insurance contacts
Respect for belongings and sensitive property
Communication after work was completed
Whether you would confidently refer CSI

How feedback is handled

Clear permission before private feedback becomes public.

Share Your Experience

Submit public feedback directly or send private comments to CSI by email.

Choose Your Privacy

State whether the feedback must remain private or may be considered for publication.

Approve Identification

Choose whether to use your name, initials, professional title, general role, or an anonymous description.

Publication With Permission

CSI will publish private feedback only when the client or professional partner has authorized its use.

Professional recommendations

Feedback from referral and property partners matters too.

Professional partners may evaluate CSI without disclosing the name, property, incident, client, or confidential referral circumstances.

Property Professionals

Feedback may address vendor communication, access coordination, estimates, documentation, discretion, and billing.

Victim and Family Resources

Advocates may discuss compassion, communication, resource coordination, and the referral experience.

Death-Care and Legal Partners

Funeral professionals, attorneys, and estate contacts may evaluate responsiveness and coordination.

Insurance and Business Contacts

Authorized professionals may discuss estimates, scope communication, invoicing, and professional conduct.

Review transparency

CSI will not invent testimonials or publish private feedback without permission.

Reviews should reflect a genuine client, professional, referral, or service experience. CSI will not create fictional customer quotes, alter the meaning of feedback, or pressure anyone to reveal private details.

A review may be declined or removed when it exposes confidential information, identifies another person without permission, contains graphic details, or appears unrelated to an actual experience.

Public review platforms control their own moderation, display, verification, removal, and account policies.

Learn more about CSI

Review questions

Frequently asked questions about sharing feedback.

Do I have to describe why CSI was needed?

No. You may review communication, professionalism, discretion, compassion, responsiveness, or the general service experience without identifying the incident.

Can I leave an anonymous review?

Yes. Depending on the platform, you may use initials or a broad description such as homeowner, family member, property manager, business representative, or professional partner.

Can I send feedback without publishing it?

Yes. Email CSI and clearly state that your feedback is private and should not be published.

Will CSI publish my private message?

Private feedback should not be published unless you have given permission and approved how you will be identified.

Can a property manager or professional partner leave a review?

Yes. Professional feedback may focus on communication, coordination, documentation, discretion, and vendor readiness.

Should I include photographs?

Avoid posting graphic images, private documents, addresses, identifiable belongings, vehicles, or photographs of affected areas.

Can I update or withdraw permission later?

Contact CSI to discuss privately submitted feedback. Public reviews must generally be edited or removed through the platform where they were originally posted.

Confidential help across Dallas–Fort Worth

You do not have to do this alone.

Contact CSI with the city, property type, affected area, scene-release status, and authorized contact information. Share only what you are comfortable providing.

Call 940-654-6334 Text CSI Privately Submit Confidential Inquiry

Trust matters most when privacy matters too.

Public, private, or professional feedback.

Public Review

Private Feedback

Professional Recommendation

A shorter public review may be the most respectful review.

Remain Anonymous

Protect the Incident

Protect the Location

Focus on the service experience rather than the private event.

Clear permission before private feedback becomes public.

Share Your Experience

Choose Your Privacy

Approve Identification

Publication With Permission

Feedback from referral and property partners matters too.

Property Professionals

Victim and Family Resources

Death-Care and Legal Partners

Insurance and Business Contacts

CSI will not invent testimonials or publish private feedback without permission.

Frequently asked questions about sharing feedback.

Explore additional CSI services.

Crime Scene Cleanup

Blood Cleanup

Suicide Cleanup

Advanced Odor Removal

You do not have to do this alone.

Trust matters most when privacy matters too.

Public Review

Private Feedback

Professional Recommendation

Remain Anonymous

Protect the Incident

Protect the Location

Focus on the service experience rather than the private event.

Share Your Experience

Choose Your Privacy

Approve Identification

Publication With Permission

Feedback from referral and property partners matters too.

Property Professionals

Victim and Family Resources

Death-Care and Legal Partners

Insurance and Business Contacts

CSI will not invent testimonials or publish private feedback without permission.

About CSI

Safety and Compliance

Professional Referrals

Contact CSI

Crime Scene Cleanup

Blood Cleanup

Suicide Cleanup

Advanced Odor Removal

You do not have to do this alone.