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    • Home
    • Services
      • Crime Scene Cleaning DFW
      • Suicide Cleanup DFW
      • Homicide Cleanup DFW
      • Biohazard Cleanup in DFW
      • Blood Cleanup Dallas TX
      • Unattended Death Cleanup
      • Decomposition Cleanup DFW
      • Hoarding Cleanup in Texas
      • Advanced Odor Removal DFW
      • Vehicle Biohazard DFW TX
    • Resources
      • What to Do After a Scene
      • Property Manager/Landlord
      • Insurance & Payment Help
      • Safety and Compliance
      • Professional Referrals
      • Client Reviews
    • Service Areas
      • Service Areas in Texas
      • Dallas TX Response
      • Fort Worth TX Response
      • Denton TX Response
      • Mckinney TX Response
      • Frisco TX Response
      • Plano TX Response
      • Arlington TX Response
      • Irving TX Response
      • Lewisville TX Response
      • Flower Mound TX Response
      • The Colony TX Response
      • Little Elm TX Response
      • Argyle TX Response
      • Ponder TX Response
      • Aubrey TX Response
      • Corinth TX Response
      • Lake Dallas TX Response
      • Carrollton TX Response
      • Addison TX Response
      • Farmers Branch Response
      • Garland TX Response
      • Southlake TX Response
      • Anna TX Response
      • Prosper TX Response
      • Celina TX Response
      • Keller TX Response
    • About Us
      • About Us
      • Follow Us
      • Media, Speaking & Press
      • Payments
    • Contact US
  • Home
  • Services
    • Crime Scene Cleaning DFW
    • Suicide Cleanup DFW
    • Homicide Cleanup DFW
    • Biohazard Cleanup in DFW
    • Blood Cleanup Dallas TX
    • Unattended Death Cleanup
    • Decomposition Cleanup DFW
    • Hoarding Cleanup in Texas
    • Advanced Odor Removal DFW
    • Vehicle Biohazard DFW TX
  • Resources
    • What to Do After a Scene
    • Property Manager/Landlord
    • Insurance & Payment Help
    • Safety and Compliance
    • Professional Referrals
    • Client Reviews
  • Service Areas
    • Service Areas in Texas
    • Dallas TX Response
    • Fort Worth TX Response
    • Denton TX Response
    • Mckinney TX Response
    • Frisco TX Response
    • Plano TX Response
    • Arlington TX Response
    • Irving TX Response
    • Lewisville TX Response
    • Flower Mound TX Response
    • The Colony TX Response
    • Little Elm TX Response
    • Argyle TX Response
    • Ponder TX Response
    • Aubrey TX Response
    • Corinth TX Response
    • Lake Dallas TX Response
    • Carrollton TX Response
    • Addison TX Response
    • Farmers Branch Response
    • Garland TX Response
    • Southlake TX Response
    • Anna TX Response
    • Prosper TX Response
    • Celina TX Response
    • Keller TX Response
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Privacy Policy

Your privacy matters before, during, and after you contact CSI.

This Privacy Policy explains how CSI: Clean Scene Investigators collects, uses, stores, and shares information when you visit our website, contact our team, request service, communicate with us, use our map, or interact with links and services available through this website.

Because our work may involve trauma, death, medical events, property conditions, crime scenes, or other sensitive situations, we encourage visitors to share only the information necessary for us to respond safely and appropriately.

Effective and last updated: June 23, 2026
Submit a Privacy Request Contact CSI

Privacy, dignity, and discretion.

CSI limits the information requested through public website channels and uses submitted information to respond to inquiries, coordinate authorized services, maintain business records, protect safety, and meet legal obligations.

Privacy at a glance

Clear practices without unnecessary collection.

01

We collect what is needed.

CSI may collect contact, inquiry, service, transaction, communication, and technical website information needed to respond and operate the business.

02

We do not sell personal information.

CSI’s current practice is not to sell personal information for money or use it for unrelated cross-context behavioral advertising.

03

Payment details stay with the processor.

CSI does not ask visitors to submit full payment-card numbers, security codes, banking passwords, or account credentials through this website.

Information we may collect

Information you provide and information generated by website use.

The information collected depends on how you interact with CSI. You may browse many portions of the website without directly identifying yourself.

  • Contact information: name, telephone number, email address, preferred contact method, and information needed to communicate with you.
  • Service inquiry information: city or general location, property type, requested service, scene-release status, access information, and a brief description.
  • Client and project information: authorized contacts, service address, estimates, agreements, invoices, documentation, scheduling, and project communications.
  • Payment records: invoice status, amounts, transaction confirmations, and receipts. Full card and banking credentials are handled by secure providers.
  • Communications: emails, telephone calls, text messages, form submissions, feedback, referral information, and other correspondence.
  • Professional inquiries: referral, vendor, media, speaking, partnership, insurance, property-management, or business contact information.
  • Technical information: internet protocol address, browser type, device information, referring page, page activity, timestamps, and security logs.
  • Location-related information: a city, service address, map selection, or location information that you voluntarily provide when requesting service.

Sensitive information

Please do not send more information than we need.

A cleanup inquiry may relate to death, injury, crime, medical events, mental health, disability, living conditions, family circumstances, financial hardship, or other deeply personal matters.

Do not submit graphic photographs, complete medical records, government identification numbers, insurance login information, payment-card details, banking credentials, passwords, confidential investigative documents, or protected legal records through a general website form, text message, or social-media message.

When sensitive information is voluntarily provided and is necessary to respond to a request, CSI uses it only for legitimate service, safety, documentation, billing, legal, or communication purposes.

How information may be used

Information is used to operate, communicate, protect, and document.

CSI uses personal information only when there is a legitimate business, service, safety, legal, or operational reason to do so.

01

Respond to requests

To answer questions, evaluate availability, return calls, provide general guidance, prepare estimates, and coordinate authorized next steps.

02

Provide and document services

To schedule work, coordinate access, communicate with authorized contacts, perform services, prepare records, and document completed work.

03

Manage billing and business records

To prepare estimates, agreements, invoices, receipts, transaction records, insurance documentation, and other required business records.

04

Protect people and property

To evaluate safety concerns, prevent fraud, protect website security, enforce agreements, respond to disputes, and protect CSI, clients, workers, and the public.

05

Improve website and service operations

To understand website performance, improve accessibility, correct technical issues, evaluate service demand, and improve communication and business processes.

06

Meet legal and regulatory obligations

To comply with applicable laws, court orders, waste records, tax and accounting requirements, insurance obligations, and valid government requests.

When information may be shared

Limited sharing for legitimate and authorized purposes.

CSI does not disclose personal information merely because someone asks for it. Information may be shared only when reasonably necessary and appropriate.

01

Service providers

Hosting, email, telephone, scheduling, payment, accounting, security, mapping, document, and technology providers may process limited information while supporting CSI.

02

Authorized professionals

Information may be shared with authorized insurers, property contacts, attorneys, estate representatives, employers, referral partners, or other approved participants.

03

Legal and safety reasons

Information may be disclosed when required by law or reasonably necessary to protect rights, safety, property, prevent fraud, or respond to valid legal process.

CSI does not publish client stories or scene information without permission.

CSI does not publicly disclose client names, private addresses, graphic photographs, scene details, family information, or project documentation for marketing purposes without appropriate permission.

Website and third-party services

Some website features are provided by other companies.

Third-party services may collect or process technical and usage information according to their own terms and privacy policies.

01

Google Maps

The website may use Google Maps Platform to display the business location, service area, map features, place information, and related location tools. Google may receive device, browser, internet protocol, usage, and map-interaction information.

Google Privacy Policy
02

Website hosting and security

Hosting, content-delivery, security, domain, and website-management providers may automatically process technical information needed to load the website, detect threats, maintain logs, and provide reliable service.

Ask a Website Question
03

Secure payment providers

Invoice and payment links may direct clients to a secure third-party payment provider. That provider processes payment information under its own terms. CSI receives transaction status and business records, not your complete payment credentials.

Payment Information
04

Email and telephone providers

Email, telephone, voicemail, and text-message providers may process contact information and message contents when you communicate with CSI through those channels.

Ask a Privacy Question
05

Social media and external links

Links to Facebook, Instagram, TikTok, YouTube, LinkedIn, Spotify, IMDb, and other external websites are governed by the privacy practices of those services after you leave this site.

Official Social Channels
06

Analytics and performance tools

CSI or its website providers may use analytics, security, performance, and diagnostic tools to understand visits, traffic sources, device types, page performance, and errors.

Contact CSI

Cookies and similar technologies

Browsers and website providers may store small amounts of information.

Cookies, local storage, pixels, logs, and similar technologies may support website operation, security, accessibility, preferences, analytics, and performance.

  • Essential technologies may support page loading, security, forms, navigation, accessibility, and fraud prevention.
  • Performance technologies may help identify errors, slow pages, broken links, device compatibility, and website reliability.
  • Analytics technologies may help measure visits, traffic sources, page interactions, and general website usage.
  • Third-party features such as maps, videos, payment links, and social platforms may use their own cookies or similar technologies.
  • Browser controls may allow you to block, delete, or limit cookies. Some website features may not work correctly afterward.
  • Do Not Track signals may not receive a uniform response because no universal technical standard currently applies to every website.

Calls, texts, and email

Contacting CSI authorizes a response through the channel you provide.

When you call, text, email, or submit an inquiry, CSI may respond using the contact information and preferred method you provide.

01

Service communications

CSI may contact you about an inquiry, estimate, schedule, property access, project update, invoice, payment link, documentation request, or other authorized service matter.

02

Text-message privacy

Standard message and data rates may apply. Do not send payment credentials or highly sensitive records by text. You may request that nonessential text communication stop.

03

Email privacy

Ordinary email may not be encrypted. Send only the information needed for CSI to respond, and request a safer method before transmitting sensitive documents.

Retention and security

Information is retained according to purpose, risk, and legal need.

No website, email system, telephone network, payment service, or storage method can be guaranteed completely secure. CSI uses reasonable administrative, technical, and physical measures appropriate to the information involved.

01

Retention periods

Information may be retained for as long as needed to respond, provide service, maintain project and financial records, resolve disputes, enforce agreements, and satisfy legal, tax, insurance, safety, or regulatory obligations.

02

Access limitations

Access to personal and project information is limited according to role, authorization, operational need, and professional responsibility.

03

Secure disposal

When information is no longer reasonably needed, CSI may delete, destroy, anonymize, or securely dispose of it according to applicable requirements.

04

Security incidents

CSI evaluates suspected security incidents and provides legally required notice when an incident creates an applicable notification obligation.

Privacy rights and choices

You may have rights regarding your personal information.

Rights vary according to your location, relationship with CSI, applicable law, and whether an exception applies. CSI may need to verify your identity and authority before completing a request.

01

Confirm and access

Ask whether CSI processes personal information about you and request access where applicable.

02

Correct

Request correction of inaccurate personal information, subject to applicable requirements and recordkeeping needs.

03

Delete

Request deletion of certain personal information, subject to legal, contractual, safety, accounting, and documentation exceptions.

04

Data portability

Request a portable copy of eligible information when applicable and technically feasible.

05

Opt out

Request to opt out of applicable targeted advertising, sale, or certain profiling activities. CSI does not currently sell personal information for money.

06

Appeal

When applicable, you may appeal a denied privacy request by replying to the decision or submitting a written privacy appeal.

Submit Privacy Rights Request Text a Privacy Question

Children’s privacy

This website is not directed to children under 13.

CSI does not knowingly use this website to collect personal information directly from children under 13 without appropriate permission. A parent or legal guardian who believes a child submitted personal information may contact CSI to request review and deletion where appropriate.

Policy updates

This policy may change as the website and business evolve.

CSI may update this Privacy Policy to reflect changes in services, technology, providers, website features, business practices, or legal requirements.

The effective date near the top of the policy will be updated when changes are published. Material changes may also be communicated through an additional website notice when appropriate.

Continued use of the website after an updated policy is posted means the updated policy applies to later website activity, subject to applicable law.

Privacy contact

Contact CSI with a privacy question or request.

Include enough information for CSI to identify the relevant communication, inquiry, invoice, or client record. Do not include passwords, complete payment information, or unnecessary sensitive documents.

CSI may request reasonable information to verify your identity, authority, and relationship to the information before completing a privacy request.

CSI: Clean Scene Investigators

Email dfw.csi.info@gmail.com Phone 940-654-6334 Text 940-654-6334 Website contact Open contact page →
Privacy requests should include your name, safe contact information, relationship to CSI, the type of request, and enough detail to locate the relevant information.

Privacy questions

Frequently asked privacy questions.

Does CSI sell personal information?

CSI’s current practice is not to sell personal information for monetary consideration or use it for unrelated cross-context behavioral advertising.

Does CSI store my complete payment-card information?

The website does not ask you to submit complete payment-card or banking credentials. Secure payment providers process payment details through individual invoice links.

Does the website collect information automatically?

Website, hosting, security, analytics, mapping, and performance providers may automatically receive technical information such as internet protocol address, browser, device, referring page, timestamps, and website activity.

What information should I avoid sending through the website?

Avoid sending graphic photographs, complete medical or legal records, government identification numbers, passwords, insurance logins, payment-card information, banking credentials, or confidential investigative files through general website channels.

Can I request access to or deletion of my information?

You may submit a privacy request. The available response depends on applicable law, identity verification, your relationship with CSI, and legal or operational recordkeeping obligations.

Does Google receive information when I use the map?

Google may receive technical, device, browser, internet protocol, usage, and map-interaction information when Google Maps features load or are used. Google’s own privacy policy governs its processing.

Will CSI publish details about my cleanup?

CSI does not publish private client names, addresses, photographs, scene details, or project information for marketing purposes without appropriate permission.

How can I appeal a denied privacy request?

When an appeal right applies, reply to the decision or email CSI with the subject “Privacy Request Appeal” and explain why you believe the request should be reconsidered.

Copyright © 2026 CSI: Clean Scene Investigators - All Rights Reserved.

  • Privacy Policy

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