Secure payments and billing support

Simple, private payment for CSI services.

CSI: Clean Scene Investigators provides each client with a unique invoice and secure payment link based on the approved service, deposit, project scope, or outstanding balance.

Use the payment link included with your invoice. If you cannot locate it, request a replacement below and our team will assist you.

Ready to make a payment?

Use your invoice link or request a new one.

For client privacy and payment security, CSI does not collect card or banking details through this webpage, email, text message, or social media.

Need your secure payment link?

Contact CSI using one of the options below. Include your name and invoice number when available. Do not include payment-card or bank details.

Request Link by Text Request Link by Email Call Billing Support Contact CSI

Security notice: CSI will never ask you to send your full card number, security code, online banking password, or account login information by email, text message, or social media.

How payment works

Review, pay, and retain your receipt.

Review the invoice information carefully before submitting payment. Contact CSI before paying if the invoice requires clarification.

Review Your Invoice

Confirm the client name, service address, invoice number, amount due, payment deadline, and service description.

Open the Secure Link

Use the unique payment link provided with your invoice and select one of the payment methods shown in the secure checkout.

Save Your Confirmation

Retain the transaction confirmation and payment receipt for your records, property file, employer, estate, or insurer.

Billing assistance

Need something related to your invoice?

Replacement Payment Link

Request a new secure link when the original message is missing, expired, inaccessible, or attached to the wrong contact.

Invoice Copy

Request another copy of an estimate, deposit invoice, progress invoice, final invoice, or account statement.

Payment Receipt

Request documentation showing the amount paid, transaction date, invoice reference, and remaining balance when applicable.

Invoice Question

Contact CSI before payment when the client information, service scope, amount, payment status, or due date appears incorrect.

Important payment information

Follow the terms shown on your individual invoice.

Deposits, balances, and due dates

Payment requirements can vary according to the approved project, service timing, materials, emergency response, property conditions, and written agreement.

The amount due is shown on your invoice.
Payment deadlines are listed on the invoice or agreement.
Do not alter or combine invoice amounts without approval.
Contact CSI when another authorized party will be paying.

Insurance and third-party documentation

Insurance coverage and reimbursement depend on the policy, incident, carrier, deductible, authorization, and claim decision. Coverage is not guaranteed by CSI.

Keep your invoice, estimate, photographs, and receipts.
Confirm claim requirements directly with your insurer.
Provide CSI with the correct authorized claim contact.
The client remains responsible according to signed terms.

Payment questions

Frequently asked billing questions.

Where is my payment link?

Your secure payment link may be included with your invoice or sent separately to the authorized email address or phone number. Contact CSI if you need the link resent.

Which payment methods do you accept?

The available payment methods are displayed inside the secure checkout connected to your invoice. Options may vary by transaction.

Can I send my card number by text or email?

No. Do not send full card numbers, security codes, bank information, passwords, or account credentials through text, email, social media, or the website inquiry form.

Can someone else pay my invoice?

Contact CSI when an employer, relative, estate, property owner, insurer, or another authorized party will be submitting payment.

Can I receive another receipt?

Yes. Contact CSI with your name and invoice number when available to request a replacement receipt or payment confirmation.

Does insurance guarantee payment?

No. Coverage, reimbursement, deductibles, and claim decisions are determined by the insurer and policy terms. Contact your carrier directly to confirm available coverage.

What should I do if the invoice appears incorrect?

Do not submit payment until the question is resolved. Contact CSI with the invoice number and the item requiring clarification.

Confidential help across Dallas–Fort Worth

You do not have to do this alone.

Contact CSI with the city, property type, affected area, scene-release status, and authorized contact information. Share only what you are comfortable providing.

Call 940-654-6334 Text CSI Privately Submit Confidential Inquiry